Custom AI Tools Designed For
Support Teams And BPOs
JuvoLabs is an AI-first product team that designs, builds, and ships production AI for BPOs and customer support leaders.
From call insights to automated reporting, we turn manual work into working AI in weeks, at a cost that makes sense. We are BPO and call center leaders building AI products for BPOs and call centers.
You bring the use case, we bring the AI product, engineering, and ops.
Your teams drown in busywork.
Your clients want "AI" yesterday.
If you run a BPO or a customer support operation, you know the reality:
Agents copy-paste information into endless reports
Team leads live in spreadsheets, tracking SLAs and QA manually
Management wants "AI and insights" without understanding what it takes
You do not have an in-house AI product team that can design and ship real solutions
You are stuck between client demands and legacy tools
JuvoLabs exists to get you out of that gap.
We are your external AI product team.
JuvoLabs builds custom AI for BPOs and support organizations that:
Is scoped around your real workflows
Ships quickly on top of proven components
Comes with opinionated product thinking, not just raw models
Respects your cost structure and client pricing
We have built and scaled AI products that helped small teams grow into large operations. Now we bring that experience to your BPO.
Three example solutions we can
build and customize for you
Call Intelligence and BI Insights Hub
Turn raw call recordings into a live control center for your operation.
What it does:
- Ingests call recordings and transcripts from your existing systems
- Automatically tags each call by topic, intent, sentiment, and outcome
- Surfaces top reasons for contact, broken processes, and churn signals
- Gives managers a live dashboard with trends per client, queue, or team
- Generates weekly and monthly executive summaries in natural language
Impact:
- Less guessing in QBRs and client reviews
- Faster identification of broken journeys and knowledge gaps
- Stronger upsell opportunities, because you show hard data, not anecdotes
Automated Reporting and SLA Packets
Replace manual, spreadsheet-based reporting with AI-generated reports your clients can actually read.
What it does:
- Connects to your ticketing, call center, and QA tools
- Pulls the right metrics for each client and each contract
- Generates client-ready PDF or slide summaries: SLAs, trends, issues, wins
- Produces internal manager reports with more depth when needed
- Can auto-email reports on a schedule with human approval in the loop
Impact:
- Hours of manual reporting per week per team lead removed
- Reports become consistent, on-time, and visually aligned to each client
- Your people focus on improving metrics, not building decks
Workflow Copilots for Agents and Team Leads
Give your agents and leads an AI copilot that understands your clients, your playbooks, and your systems.
What it does:
- Helps agents answer complex questions by searching across KBs, SOPs, and past tickets
- Proposes responses and next actions directly inside their existing tools
- Guides team leads through QA, coaching, and escalation workflows
- Logs key insights back into your systems for better future automation
Impact:
- Faster handle time without sacrificing quality
- Easier onboarding for new agents because the system fills knowledge gaps
- More consistent execution of playbooks across teams and locations
Why JuvoLabs?
Speed
- Initial working versions in weeks, not quarters
- Library of battle-tested patterns for call analysis, reporting, and copilots
- Teams see and touch something real very quickly
Expertise
- End-to-end AI product team: discovery, UX, data, models, infra, and change support
- Deep experience in customer support and operations, not just models in isolation
- We speak the language of SLAs, AHT, CSAT, and client scope
Cost Advantage
- Senior team with an efficient cost base
- Reusable components that reduce cost across clients and use cases
- Clear project scoping so you can productize and resell solutions to your own clients
How we work with you
You can start with a paid project, or with an AI Evolution workshop if you qualify.
Optional starting point
You apply for an AI Evolution workshop. If selected, we run a free, tailored session to map your highest-value AI moves. You leave with a written summary of potential solutions and impact.
Define the opportunity
We sit down with your operations and client leaders to identify the top 1-3 high-impact use cases, map the current workflow, tools, and data sources, and define success in business terms: hours saved, revenue impact, SLA improvements.
Outcome: A short, focused spec that everyone understands.
See it working
We build a working version that connects to real or sample data, shows the core value of the solution (even if rough on the edges), and is safe to demo to internal stakeholders and selected clients.
Outcome: You can see it, click it, and react.
Go live
We harden the prototype into a production-ready tool: robust data connectors, observability, access control, and logging. Training and rollout plan for agents, team leads, and client stakeholders. Iterations based on real-world usage.
Outcome: A live AI solution that your teams and clients actually use.
Grow and expand
We stay involved to add new features as your clients evolve, extend the same core solution to new accounts, and help you turn internal tools into packaged offerings in your sales deck.
When JuvoLabs is the right partner
You are a good fit if:
You run a multi-client support operation
You feel the pressure to "do AI" but lack an internal product team
You have clear pain around manual reporting, lack of insights, or repetitive workflows
You care about results more than buzzwords
Ready to start your Evolution?
Periodically we run a limited number of AI Evolution workshops for selected clients.
What an Evolution session is:
- A focused 60-90 minute session with our senior AI and product team
- A walkthrough of the latest practical AI advancements for support and BPOs
- A deep dive into your current workflows, clients, and data
- A shortlist of 2-3 concrete AI initiatives with expected impact and effort
What it is not:
- A generic sales demo
- A fluffy "future of AI" talk with no output
The workshop is free, but spots are intentionally limited so we can prepare properly for each company.
Apply for an AI Evolution Workshop
We will review your application, and if there is a strong fit, we will reserve one of our limited monthly Evolution slots for your team.